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Although fun, Secret Shopping is a business which is taken very seriously by both the companies that contract them, and the shoppers who are look

According to USFDA, a combination product is one composed of any combination of a drug and device; biological product and device; drug and biological product

ing to get paid to shop.

To be a successful secret shopper you do need to posses a few characteristics like being dependable, professional and o

; or drug, device, and biological product and fixed dose combination would include two or more combinations of drug.

Examples of combination products may in

bservant, and you need to be able to act as a real shopper. Of course, you need to have reliable transportation to conduct your shops. Here are

lude drug-coated devices, drugs packaged with delivery devices in medical kits, and drugs and devices packaged separately but intended to be used together.

just a few of the characteristics required for successful secret shoppers.

Be anonymous
Secret Shoppers must remain anonymous at all times

here is enormous increase in the number of combination products entering the market in the recent years. Combination products have proven advantages but fixe

. When on your mystery shopping assignment, always blend in to look like a typical customer.

Be Accurate
You must be absolutely accurate an

d dose combinations are still in the process of convincing regulatory authority on their advantages over the single ingredient formulations.

Combination pro

willing to back up any thing that you submit in your report. If you are unsure of something, do not include it.

Observe Confidentiality
Al

ucts have become life saving products for the pharmaceutical companies who doesn’t have many innovative molecules in their product pipeline and have been inc

l information received in the course of your secret shopping assignment is confidential – do not any details share with anyone else.

Be Comforta

easingly used in the product life cycle management. Even the companies having product patents are trying to extend their product life cycle through the combi

ble Using the Internet
The majority of secret shopping assignments are found, assigned and submitted online. In order to be a successful se

nation products and maximize the revenues. But the companies involved in this practice are overlooking that they are burdening the patients both economically

cret shopper, you need to be familiar and comfortable using the internet, and be able to download the assignment details and attach files for sub

and physically. They need to rightly judge the benefits of the combination products and they have to even look at the risks involved when combining the produ

mitting your reports.

Have Excellent Time Management Skills
Yes, secret shopping can be fun and rewarding, however, you need to manage your

ts. Some of the combination products were well accepted by physicians while others suffered. Companies involved in development of combination products are fi

time wisely so you are not running all over town on many days of the week or month.

Be Detailed Oriented
You must be observant and detail

ding difficulty in defining their combination products and facing various challenges from selecting a combination to marketing it.

Following aspects would a

oriented, noticing and reporting on things the average customer may not notice. You must review your paperwork before doing your shop, so you kno

dd to the challenges in developing combination products:

Which markets to tap where the combination products can do fairly well?
Which combination prod

w exactly what is required on the assignment and what you need to report on.

Be Organized
You must be organized in your time, your assignme

cts are meaningful and rational?
Which therapeutic categories to select?
Which Combinations can address unmet needs of the patients?
Do combin

nts and your reporting schedules. Many assignments require that you submit your reports within 12-24 hours after completing the assignment and a

tions increase the patient compliance?
What would be the developing cost?
How to tackle the risks encountered during combination product developmen

sure way to forfeit your pay is to miss the required deadline.

Be Committed
Be committed to complete the assignment on time. When you appl

t?

As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel

for and accept an assignment, the mystery shopping company and the client they are representing are expecting you to complete that assignment on

ping new procedures for reviewing their safety, efficacy and quality.

Professional from academic institutions, pharmaceutical industries, health care indust

time and in the manner requested.

Be Professional
When you, as a secret shopper accept and conduct an assignment, the company you represen

y and representatives from various regulatory agencies are working out to design the regulatory requirements for manufacture and sale of combination products

t expects professional behavior.

Taking the time to get yourself organized when you first start your secret shopping assignments will pay off in

.

As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de

a big ways as you can then focus your attention on the assignment, knowing that you are well prepared by knowing what is required to be observed

elopment. They need to be wiser in analyzing the market trends and the regulatory requirements.

Companies that provide selfless information through particip

on the assignment. With just a little bit of effort, you too can enjoy the wonderful world of secret shopping as you get paid to shop. Have fun

tion in industry events and feedback to regulatory authorities would be able to face the challenges and will be successful in developing combination products

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Answers - Characteristics of a Successful Secret Shopper

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